Voice Solutions
RM's ePhone
The Virtual Call Center

Frequently Asked Questions

What are the benefits of the VCC?

l  All home based agent-employer relationship benefits (retention, recruitment,
    etc…)

l  Call peaks can be easily addressed with shared non-agent co-workers from their 

    desks or homes.

l  Customization for routing, greetings and caller options for best possible customer

    service

l  Small companies can present themselves with the image of a large Customer

    service group

l  Can be use as starting point for anyone planning a larger call center - "…why

    invest in a 50 agent call center today when you won't need it for 2 or 3 years 

    away?"

l  Additional savings in office space, phones lines, and computer equipment with

    CSR at home

l  The VCC will cover all the standard features of a regular ACD, for a fraction of the

    cost

l  Reduce your phone line to agent ratio to a one to one relationship - you will no

    longer pay for extra Telco lines to facilitate your callers waiting in your queue

l  Unite geographically dispersed call centers into one ACD group.

l  Instantly add or subtract the number of agents you require to match traffic.